FREE SHIPPING on orders over RM380
Be a member & enjoy 10% off your first purchase | SIGN UP NOW
Complimentary samples with every purchase

Privacy Policy



Last updated and effective date: 25 February 2026

This Privacy Policy describes how Cheerful Marketing Sdn Bhd (Company Registration No. 199201011561 / 243064-M) (referred to as “Lunara”, "we", "our", "us"), collects, uses, shares, and protects your Personal Data.

1. What Our Privacy Policy Covers

This policy covers Personal Data obtained through our website www.thelunara.my (“Site”) and any interactions at our physical office/warehouse at Wisma Cheerful. Under the PDPA, "Personal Data" refers to any information relating to an individual who can be identified from that data.

2. What We Collect

We collect information necessary to provide you with our products and services. This includes:

  • Account Registration: Name, phone number, e-mail address, and date of birth.
  • Purchasing & Payment: Shipping address, billing address, and payment details (processed via Fiuu (Formerly known as Razer Merchant Services)).
  • Browsing Activity: Technical information such as IP addresses, browser types, and usage statistics via cookies.
  • Communications: Any data provided when you contact our customer support.

3. How We Use Your Personal Data

We process your data for the following purposes:

  • Processing and fulfilling your product orders and payments.
  • Managing your account and providing customer support.
  • Shipping products via Pos Laju or DHL (which requires sharing your name, address, and contact number with the couriers).
  • Improving our Website experience and conducting internal research.
  • Complying with Malaysian legal and regulatory requirements (e.g., Royal Malaysian Customs Department).

4. How We Share Your Personal Data

We do not sell your data. We share it only with:

  • Service Providers: Logistics partners (Pos Laju/DHL) and payment gateway Fiuu (Formerly known as Razer Merchant Services).
  • Legal Authorities: When required by law or court order.
  • Business Transfers: In the event of a merger or sale of Cheerful Marketing Sdn Bhd assets.

5. Your Rights (Access and Correction)

Under the PDPA, you have the right to:

  1. Access: Request a copy of the personal data we hold about you.
  2. Correction: Request that we update any inaccurate or incomplete data.
  3. Withdrawal: Withdraw your consent for marketing or data processing (this may limit our ability to serve you).

To exercise these rights, please email our Data Protection Officer at thelunaramalaysia@gmail.com.